Ordering Information - Completed Orders
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Nioxin Intensive Therapy Hair (Follicle) Booster 3.38 oz / 100ml

Ordering Information - Completed Orders

Order Status

We are very committed to prompt communication. Every order will receive an order confirmation and shipping confirmation email including tracking information. Orders not processed the same day will receive an estimated ship date by end of business on the day your order is placed.

Didn't Receive an Order Confirmation

If you do not receive an order confirmation within 24 hours of placing your order, there may be a few reasons for this:

  Reason 1) Your order has not been completed and transmitted to us. During the checkout process, customers occasionally forget to select the "send order" button, which is located on the Order Review page the last page of the checkout process. If you do not recall an order number, which is generated for completed orders, it may indicate the order has not been completed. If you suspect this is the problem, feel free to re-enter your order. Don't worry; we will only process one order if we receive a duplicate.

  Reason 2) Your e-mail confirmation was misdirected to a junk (spam) file or returned by your email account or internet provider. In these situations, we will call the customer to confirm the correct email address. Please note that it can take several days for a misdirected email to return to us, so we may not know there is a problem.

  Reason 3) We do not have your correct e-mail address. If we do not have your correct e-mail address and our confirmations are returned, we will attempt contact via phone. If you suspect this is the problem, please send us a note with the correct e-mail address and we will update your order.

Order Processing Time

Our goal is to process orders within 24 hours, however, well over 80% of our orders ship the same day. Orders placed before 3:00 pm EST, will be processed the same day if in stock. Orders received after this time, will be processed the next business day. Orders are processed and shipped Monday - Friday. This processing schedule may change during holidays.

Tracking an Order

We provide a tracking number for each order. This information, along with a tracking link, is provided with your shipment confirmation email. If you cannot locate this information, please contact us.

Update/Change an Order

As long as an order has not physically left our warehouse, we can usually accommodate order changes. Most orders are processed in as little as 30 minutes from time of receipt, so it is important to request changes as soon as possible. Request can be made via email or phone.

Cancel an Order

We do our best to give you the tools needed to ensure your order is accurate before completing the checkout process. However, things happen that make canceling or changing an order necessary. In that circumstance, we will do our best to accommodate you.

For orders, which have not been physically shipped, there is never a restocking fee to cancel or change that order.
For orders that have been physically shipped, we will need to treat the cancellation as a return. Please refer to our
Return Policy for additional details.

Backordered/Out-of-stock Items

Availability is noted for each item on our website. Occasionally, items may go out of stock or become backordered and not be reflected on our site until the following day. In this case, we will notify you immediately and present you with options to complete your order. We will do our best to accommodate your needs in that situation.

Is there a minimum or maximum amount I can order?

There is never a minimum amount that you need to order. Generally, orders for 12 or more of an individual item may require additional information. We do reserve the right to limit or refuse any order.

Do you sell to wholesalers or other salons?

All The Art of Haircare purchases are for client use only. Products may NOT be resold. Dealer orders will NOT be accepted. We reserve the right to restrict any activity, accounts and to not process any orders we feel are for resale.

What if my order is missing an item?

Please refer to our Order Problems section for help.

How do you handle damaged orders?

Please refer to our Order Problems section for help.

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